Remote Desktop Manager Review
I'm using RDM since 2011. It's a really easy program where you can store and share (securely) all kinds of connections you can think of. …
Starting at $299.99 per year
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What is Remote Desktop Manager?
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
Recent Reviews
Popular Features
- Centralized management dashboard (35)8.585%
- Over-the-Internet remote session (38)8.484%
- Multi-platform remote control (35)8.383%
- Remote management of servers & workstations (42)8.181%
Reviewer Pros & Cons
Pricing
Single User
$299.99
On Premise
per year
Enterprise
$9999.99
On Premise
per year
Platinum
Contact Sales
On Premise
Unlimited Users, Multiple Sites, Worldwide
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://store.devolutions.net/Pricing#P…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $299.99 per year
Product Demos
Remote Desktop Manager Live! (Session 3) - DC Online 2022
YouTube
Announcement: Remote Desktop Manager 14 is Here!
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Remote Desktop Manager?
Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team. With support for hundreds of integrated technologies — including multiple protocols and VPNs — along with built-in enterprise-grade password management tools, global and granular-level access controls, and mobile apps to complement desktop clients for Windows and Mac, RDM is presented as a Swiss Army knife for remote access. RDM is built to enable IT departments to drive security, speed and productivity throughout the organization, while reducing inefficiency, cost and risk.
Remote Desktop Manager Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Remote Desktop Manager Screenshots
Remote Desktop Manager Video
Remote Desktop Manager - A Remote Connection Management Tool for IT Pros
Remote Desktop Manager Integrations
Remote Desktop Manager Competitors
Remote Desktop Manager Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
Frequently Asked Questions
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
Remote Desktop Manager starts at $299.99.
Rocket Remote Desktop, mRemoteNG, and Microsoft Remote Desktop Connection Manager (RDCMan) are common alternatives for Remote Desktop Manager.
Reviewers rate Secure remote access with Smart Card authentication and Annotations highest, with a score of 9.1.
The most common users of Remote Desktop Manager are from Enterprises (1,001+ employees).
Remote Desktop Manager Customer Size Distribution
| Consumers | 15% |
|---|---|
| Small Businesses (1-50 employees) | 25% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(133)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Remote Desktop Manager is highly valued by individual users who have personally paid for the full version. They appreciate the convenience of having all their IT support needs in one application, as it serves as a connection manager for servers, holding RDP, VPN, SSH Tunnel, and EXSI connections. The software greatly streamlines the management and storage of machine names and credentials, especially for those managing a large number of servers. Users find it beneficial to have a common platform like Remote Desktop Manager to securely store customer passwords and ensure consistency within the team. It is also used by organizations to manage remote support for their customers, improving efficiency and automation. Additionally, the software allows for role-based access control, centralized database management, and multi-user access, helping organizations overcome challenges related to password management, lack of documentation, and tool sprawl. Overall, Remote Desktop Manager is considered a vital tool by many, providing functionality and capabilities that extend beyond its name.
Convenient Management Console: Users have found the management console of the product to be convenient, allowing them to access different features from one place. Many reviewers have appreciated this feature for its ease of use and time-saving capabilities.
Strong Security and User Management: Reviewers consider good security to be vital in today's environment, and they appreciate the security and user management aspects of the product. Several users have mentioned that the product stores passwords and other information in a safe and secure way, providing peace of mind.
Easy Overview with Log Feature: The log feature of the product has received positive feedback from users who find it helpful in providing an easy overview of their activity with Remote Desktop Manager. This feature allows them to track their actions and ensure transparency in their remote sessions.
Overwhelming User Interface: Some users have found the user interface overwhelming and have difficulty navigating through the various features. They suggest that the software could benefit from a consolidated dashboard or report for system activity. Customizing the user interface also seems to be difficult for some users.
Lack of On-Screen Guidance: Users have mentioned a lack of on-screen guidance and would appreciate more help features. This can make it challenging for users to effectively leverage the abundance of features available in the software.
Slow Loading Times and Navigation Difficulties: Several users have experienced slow loading times and difficulties searching within the navigation pane. Additionally, there are issues with multi-monitor setups and resolution matching, which further adds to usability challenges for some users.
Users commonly recommend trying the free edition of Remote Desktop Manager. They suggest this because it allows users to explore the features and functionality of the software without any financial commitment. Many users appreciate this option as it allows them to assess whether the software meets their needs before they make a purchasing decision. Trying the free edition also allows users to familiarize themselves with the interface and navigation of Remote Desktop Manager, ensuring a smoother transition if they decide to upgrade to a paid version in the future.
Attribute Ratings
Reviews
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June 21, 2022
Remote Desktop Manager Is The One Tool For Collaborating Systems Administration Across Many Teams
Score 10 out of 10
Vetted Review
Verified User
Working in a large environment with many different IT groups using different tools, we were constantly struggling with keeping passwords in sync, lack of documentation, and tool sprawl. We needed a solution that allowed multi-user access, a centralized database so everyone had consistent data and role-based access control with logs. We chose Remote Desktop Manager for both its features and its affordability. We liked it because it allowed us to share information quickly and easily. Our information security team liked it because it allowed for MFA login protection, logging, session recording, and password aging reports. It's rare that InfoSec and IT agree on anything, but Remote Desktop Manager is one of those tools that everyone will like when they start to use it.
- Multi-remote apps (RDP, VNC, Powershell) in one multi-tabbed interface
- Rich API so we can sync to and from our CMDB and other tools
- Ever increasing features making the product more valuable
- The documentation tab. Seriously. It will change your life
- Without reading the documentation, people will only use about 10% of the app's true capabilities
- The native ftp/ftps/sftp tool is lame, but the FileZilla integration works great
- I'd love to see them work more Azure/Graph API into the product
Score 10 out of 10
Vetted Review
Verified User
We use it as a common platform for all users to store customer passwords and other relevant information from a project/customer. This makes it easier for us to know where everyone is storing their passwords, while we also know for a fact that they are stored in a safe and secure manner.
- Stores passwords and other information in a safe and secure way
- Gives you access to everything wherever you are, as long as you have internet access
- Easily scalable
- Inherit/access to files down in the folder-system could use an upgrade
March 26, 2022
Remote Desktop Manager Review
Score 2 out of 10
Vetted Review
Verified User
Between Windows, Unix, VMware, etc., there are numerous server types to connect to from my client PC. I've searched for many years for a product that can do all of this without me having to rely on different applications for each. When I first heard of Remote Desktop Manager I was skeptical it could live up to its claim of such platform connectivity. In the end, my feeling was correct.
- Is regularly updated
- Provides connectivity for the most common platforms
- Connectivity to platforms in general
- Stability overall
March 23, 2022
Give it a try in Remote Desktop Manager!
Score 10 out of 10
Vetted Review
Verified User
Remote Desktop Manager is being used by some departments of the organization. The main problem was how to manage 600+ servers, SSH and RDP servers, and remember all the hostname, IP address and still have some details available only to some users. This was solved using this tool. Users were split into groups, active directory connected, and have access only to the servers and credentials (passwords, URLs, and other stuff), that they have access. All recorded in a database (or an encoded file, if needed). Despite this, automation with scripts or commands during login sessions, and ways to link credentials to entries make it even better to manage. You may have credentials locally, in the database or other external tools, all being managed by RDM.You also may have sub connections, for example, having the webpage to access an iDrac or another page, or a Hyper-V Manager, VMWare, and LOTS of other tools.
- Centralize management of RDP, SSH, VNC and other protocols
- Keep credentials and connection entries secured
- Automate everything inside the tool.
- Integrate with external tools
- Slow sometimes to load connections
- PuTTY integration has a 1-second delay
November 23, 2021
Best Remote Desktop Software
Score 10 out of 10
Vetted Review
Verified User
As a company with close to 1000 remote users, we used to use MS Remote Desktop management offering amongst others to support them. Whilst this was great it was depreciated and had huge vulnerabilities. On the hunt for an alternative we came across Devolutions offering and it’s superior in every way. Supports Windows RDP, Unix terminal sessions, and many more options and integrations.
- Supports multiple OSs.
- Free to use.
- Offers cloud backup of config.
- Easy to use.
- Initial load up of the application could be quicker.
October 19, 2021
Add efficiency in WFH with RDM Free
Score 10 out of 10
Vetted Review
Verified User
Remote Desktop Manager is an excellent tool to manage connections to other machines. I particularly like its easy re-connect feature which makes the re-connection to a windows VM very fast and effective - saving lots of time and efforts. I am sure its of use for lots of teams and more team members.
- Easy re-connect to a disconnected VM
- Remember passwords
- Tabbed interface
- Make re-connection automatic process
Many IT professionals use Remote Desktop Manager throughout our organization. Remote Desktop Manager is a critical component of working in many different server environments. It organizes remote connectivity to servers in such a way that it makes it easy to jump around in and out of servers to do needed work. The folder structure is similar to Windows Explorer and makes it easy to organize the servers in logical groups. Credentials can be managed easily in one place and applied to individual or groups of servers. Lots of flexibility in setting up the environment, this can be a huge time saver if utilized.
- Remotely access hundreds of servers in a clean and organized environment.
- Swap back and forth between several live sessions easily with tabs.
- If using more than one monitor with different resolutions, moving Remote Desktop Manager server resolutions don't match the second monitor when moving from one monitor to another.
November 19, 2019
The relevance of Remote Desktop Manager in the current digital revolution and collaboration.
Remote Desktop Manager is an application that enables the computer users to log unto another computer (usually company machine), in a remote location, to perform a task.
When such a task involves assisting or troubleshooting to resolve an incident, it is called Remote Assistant. Whatever the case may be, the concept is built on connecting to from a base computer to another computer in a remote location to perform a task.
When such a task involves assisting or troubleshooting to resolve an incident, it is called Remote Assistant. Whatever the case may be, the concept is built on connecting to from a base computer to another computer in a remote location to perform a task.
- Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
- Working from home logging onto office based machine.
- It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
- Speed and cost elements are critical here.
- A case in point is where there are connectivity issues like congestion, poor network, or absence of it.
- Access control or security concerns that may prevent the service giver from accessing and assisting the client.
- Where the expected feedback may not be adequately communicated to the service giver due to the client's limited knowledge, this would be different if the assisting Technician/Engineer is physically present.
November 12, 2019
Simply the best solution for remote connections
Score 10 out of 10
Vetted Review
Verified User
RDM is being used by the whole organization, at least for everyone involved in remote support to our customers.
That is about 120 users. We used to create manual connections, which was very inefficient. With the use of RDM, almost all customer connections are automated now. My colleagues are now able to work way more efficiently.
That is about 120 users. We used to create manual connections, which was very inefficient. With the use of RDM, almost all customer connections are automated now. My colleagues are now able to work way more efficiently.
- Centralized information in SQL database.
- 1 click connection.
- Logging of all used sessions.
- Notification when a user has left using a session, so others can start using it.
October 14, 2019
The best cross platform remote desktop tool on the market
Remote Desktop Manager is used by many team members within my organization and I recommend it to any users I see using a Remote Desktop type product. It allows for storing and creating various different connection types. It keeps a backup of your connections. It allows for searching for your various connections. Any type of remote connection type that is needed can be accomplished with a single product.
- Allows for storing large numbers of connection profiles.
- Multiple connections can be performed at a single time all within a single window.
- Can backup and restore connection settings or store in the secure cloud.
- It can track/report on users activity.
- It could be a little faster to load/startup.
- It could be a little faster when connecting to remote clients.
September 07, 2018
Cool Tool
Score 10 out of 10
Vetted Review
Verified User
We are using it for our PAM solution as well as other teams are using a central database for a group of servers. It gives a better way to user our PAM solution for RDP purposes.
- The ability to connect with our PAM tool.
- Not sure just started using the tool about 3 months ago.
June 19, 2018
It simplifies everything.
I typically say this to people… “Imagine a world where all of the things your users do can be managed in one place and call that island devolution.”
Instead of these users trying to figure out what they’re doing next and having a messy blob of sessions open, everything is organized, embedded, and fast. Lawyers are demanding (and insanely expensive) so the faster production moves, the better off everyone is. I feel like RDM was a critical part of our company’s story… from start-up to the acquisition by Xerox which later split off BPO divisions into Conduent. The ability to keep people focused on the end zone kept my sanity in check and our success driven.
- Batch edit – I have far too many sessions that require user specific modifications
- Users, Groups, Roles – Critical when fine tuning user experience/destructiveness
- Macro/Scripts/Tools – Just plain handy and usable… continuous ping for all of those reboots.
- Love it.
- Ingest of endpoints/sessions - Could be easier.
- Memory requirements... not sure there's anything they can do about that since it's not really reinventing the sessions.
May 29, 2018
Remote Desktop Manager - it's great !
We use Remote Desktop Manager as a business critical application by storing the password for more than 1000 corporate clients. It is used by our internal call center and project staff to connect to the different client sites and IT infrastrucutre. The reason why we use it is to keep the client password secret for our staff and protect the business if we have to replace or fire one of our techs without them knowing the actual password.
- Prevents passwords from being leaked through the organisation
- Centralises password information in a secure database
- Manage our clients in one tool
- Eventually could be used by users instead of IT staff
- Slow to load database when you have a lot of files or documentation
February 27, 2018
Does a great job
To my knowledge, it is being used primarily in the IT department within various roles. It addresses a need to centralize my credentials with the many servers I manage. It greatly streamlines the management and storage of machine names and credentials. When you manage several hundred to thousands of servers, this is a huge advantage.
- Centralized repository
- Ability for a single database for changes to machines
- The process of linking an external credential repository could be easier
January 30, 2018
NetAdmin's Remote Desktop Manager Review
Score 9 out of 10
Vetted Review
Verified User
My employer collaborates with over 100 companies across the province, we manage almost all our clients with RDM.
- Remote connection to servers
- Logins and passwords
- Software license key management
- Implementing a "favorites" tab or group
- Allowing you to send a message to the person already connected to a device
- Auto-disconnect from a session
January 29, 2018
RDM the best Remote suite i have used till now...
Score 10 out of 10
Vetted Review
Verified User
In my current role, we are not using Remote Desktop Manager but I sure wish we would. I have used RDM for awhile in the non-profit where I volunteer for IT duty. There are so many different functions and features in it that I can't understand why we aren't considering it at my current place of employment. Coming from things like VNC and others we use and have used I can only say that you should really try out RDM for yourself. No matter how many words are written that may or may not convince you to try it you should ignore those and try it out yourself. That's the only way you can truly discover the benefits from RDM. Be sure even after using it for a while you will still be discovering new and intriguing features.
- I like the management console because you get to use the different features from one and the same place
- Security and user management as these days good security is vital.
- The log feature is nice as it allows you an easy overview of what was done with Remote Desktop Manager
- Powershell cmndlet scripting as i'm a powershell geek.
- Can't immediately think of a feature that hasn't been discussed in the Devolutions community. Suggest you head over there to check it out.
January 29, 2018
The best for IT crews!!!
To administrate all the technology assets of our internal and external clients. It simplifies the access and management of an heterogeneous equipment, with great credentials administration and security options for any level of technical users. The mobile app is a really helping tool to solve minimal problems on the go, without the need to sit in your workstation.
- Focus on teamwork, centralized storage for access and configs
- Security at all levels, you can grant a user with the access to an asset without sharing the password
- Conector specific for vcenter
December 12, 2017
RDM - Remote Desktop Madness: Harnessed
Score 10 out of 10
Vetted Review
Verified User
I am using the full version as a personally paid version due to the significant value it provided me. I have influenced others to use the free version and make the decision for themselves, however the company has not purchased it for anyone.
- Connects to MANY different connection types such as FTP, SSH, and RDP (to name the ones I personally used). Also interfaces with many other solutions/application to extend that connectivity to a variety of other applications such as SQL Server Management Studio, WinSCP, etc. Even tools that duplicate RDM, such as Putty, so you don't have to rebuild from scratch.
- Maintains credentials from a variety of secured sources, both local and remote. Can link to multiple back-end credential managers as well, including KeePass, Secret Server, etc. Also offers their own RDM Server that backends RDM with Enterprise Level Credential Management, if another option is not already being used (or even if it is, actually - it supports multiple connections).
- Can chain connections to make a single process for connecting to a specific resource. The most common example is VPN connection required before connecting to a remote server.
- Supports many 2FA/MFA solutions including Google and Duo (the two I use currently) Others are supported but need to be looked up (don't have the list readily available).
- 2FA solutions - Need more of the enterprise options. In particular, RSA's solution is NOT supported but used by so many as to be something that should really be added if at all possible.
- Connection Setups - The online manual is very large due to the number of options available making it difficult to figure out what is needed to complete a connection setup. Perhaps a wizard or something to simplify setup for the most common setups would be helpful.
December 11, 2017
Best RDP Manager!!
It allows our team to share RDP config and password and prevent us from duplicating that information all on our side. It also allows us to be a lot more effective with password changes because of inherited password on folders.
- Organize your RDP sessions
- Enter your password once and apply it via inheritance on multiple RDP sessions (either shared or personal passwords)
- Share RDP sessions with colleagues (stop duplicating configuration)
- UI is hard to customize
- So many features that are spread everywhere - makes it difficult to leverage most of them
- A lot of UI elements seem out of place and are not really user-friendly
November 22, 2017
RDM - My Toolbox!
Score 9 out of 10
Vetted Review
Verified User
We use RDM for the management of our own and certain customer systems. We began using it as a central tool repository, which allowed us to consolidate connections, sessions and information about these systems in a single location. It has since evolved into a management system where we log activity, document and perform maintenance on all of our own and customer systems. It has been a real time saver, allowing us to focus on more critical tasks and preventing redundant work.
- Documentation and logging of systems activity.
- Allow multiple sessions/connections an many different platforms. SSH, FTP, TeamViewer, RDP, VNC just to mention a few. You can even combine sessions with VPN's for secure activity.
- Controlling user access to systems.
- I would like to see a consolidated dashboard/report/logs on all system activity.
- Real Time data collection on systems for CPU Memory and Hard Drive usage.
- Mobile Password Management.
November 21, 2017
Quick review by daily user
Score 9 out of 10
Vetted Review
Verified User
We use Remote Desktop Manger as our connection manager to all the servers we support. Having everything in one place helps a lot in support speed.
It holds our RDP, VPN, SSH Tunnel and EXSI connections, including passwords for each as well, meaning everything is just a click away.
It holds our RDP, VPN, SSH Tunnel and EXSI connections, including passwords for each as well, meaning everything is just a click away.
- Organizing connections into folders makes using RDM a breeze, added benefits like inherited credentials really help.
- RDM can connect a VPN or SSH Tunnel before trying to connect to the RDP,SSH (and more) connection, either connecting VPN immediately or based on ping check.
- RDM also has a really large collection of end points, the one I find most surprising is Web browser with auto login. You can add things like Routers to your RDM list and have RDM auto fill the username and password. Makes life easier.
- I feel like the start up time could be improved.
- You can search in the Navigation pane but there is no search box so it's a little hard to realize.
November 16, 2017
Remote Desktop Manager
Score 10 out of 10
Vetted Review
Verified User
I use remote desktop manager personally. The option to save and organize connections not only for just RDP protocol is great. It allows me to connect remotely without having to be physically on site. The password vault is great, many connections share the same credentials, so instead of updating each connection, I just update the credentials in the vault once.
- Organize connections in folders / sub folders
- Tabbed interface
- Sometimes slow to connect
- So many features can be hard to find right option
March 16, 2017
The tool no IT Manager should do without.
I use Remote Desktop Manager on a daily basis to access my users' computers and my servers. It is the single most useful tool I have. They are constantly adding improvements and making it better. In a past job, it helped me manage QA servers and then it helped me build and maintain hundreds of SAAS servers. They have a really active community around the product and a great support team.
- Makes managing multiple machines a snap. Once you set them up you can access any machine with the click of a button if you like.
- I love being able to export all my settings so that I can use the product easily on multiple machines, although with the could option that isn't necessary because everything is saved in the cloud.
- Great community. They have a website that is called Devolutions Force that has helpful information and fun stuff as well.
- I honestly can't think of what I would improve with this product.
March 15, 2017
Remote Desktop Manager for Your Business
Remote Desktop Manager is being used by our IT support staff to take a look at any technical issues other employees are having on their desktops, laptops, nettled scales, and servers without having to physically be there. It addresses software issues for us.
- It disconnects the end user from the device so they are not still trying to use it while I'm troubleshooting.
- It asks the end user to approve the connection so confidential information is not seen and it doesn't happen at an inconvenient time for them.
- I can duplicate any issue the end user may have been experiencing in order to figure out how to resolve it.
- It creates a new login session when I connect so if I wanted to see what the end user was doing, it won't be there.
- It can be slightly slow to connect.
- I wish I could connect to multiple devices at the same time.
March 23, 2016
RDM changed my way of doing work.
Remote Desktop Manager is mostly used in our company by the IT department. We also have a few developers who need it to access multiple instances at the same time. The main issue we had before installing Remote Desktop Manager was organization. We had stuff everywhere, with a lots of RDP sessions. Now it very well organized and we centralize it with an SQL instance.
- Organize RDP session. It was a pain in the butt before, but with a folder it makes my day so much easier.
- Password vault. Having a password manager help us a lot for using the service account on different servers.
- The user interface is easy but useful and complete at the same time.
- Some menus have too much stuff in it. A new user could be lost in there.
- Setting up a cloud source could be easier. I had some problems with my installation at first.
- There a lot of improvements needed on the password vault side for using it within a browser.